Frequently Asked Questions

Some products have a minimum order quantity, while others can be ordered from just one item. The quantity box and pricing table on each product page will show the available options.

Where samples are available, you can select the sample option directly on the product page before ordering.

Yes. Most products include automatic quantity discounts, with lower prices available for larger orders. The discounted prices are shown on each product page.

Yes, but each design is treated as a separate order quantity. For example, if you need 100 keyrings featuring 10 different designs, you would order 10 sets of 10 keyrings. Quantity discounts are based on the quantity of each individual design.

Each design requires separate artwork setup, printing, and production, so quantity discounts are based on the number of identical items being produced. Ordering multiple designs as separate quantities ensures accurate pricing and production.

We accept PDF, AI, EPS, SVG, PNG, JPG and JPEG files. For best results, please upload the highest quality artwork you have.

Yes. Please include at least 5mm of extra bleed around your artwork where possible. This helps prevent important parts of the design being cut off during trimming. See our Artwork Setup Guide for more information.

Yes. Many customers do not have finished artwork when they place their order. We can often create your artwork using your photos, logos, text, or ideas, helping you achieve the desired result. In most cases, this service is provided free of charge.

In most cases, we provide artwork setup and basic design assistance free of charge. Simply send us your photos, logos, text, or ideas, and we will help prepare suitable artwork for your order.

Yes. If you only need text printed, you can provide the wording with your order and we can set this up for you where suitable.

Yes. All our keyrings excluding the Loop Keyring can be supplied with sequential numbering. Numbers can be printed in sequence (for example 001–100, 1001–1500, etc.) or we can print random numbers if required. Please select the sequential numbering option when ordering and include the numbers required.

Yes. We provide a digital artwork proof before production begins. Production will only start once the artwork has been approved.

Yes. All our acrylic products can be assembled by hand. However, some metal keyrings and badges can require significant pressure to assemble, making them difficult and time-consuming to fit by hand. For regular production or larger quantities, we recommend using our C25 Assembly Machine and assembly tools.

Yes. Many of our printed products can be supplied fully assembled with the printed inserts already fitted before dispatch. Alternatively, we can supply the printed inserts separately if you would prefer to assemble the products yourself.

Blank orders are usually dispatched quickly, often the same working day where stock is available and the order is placed before the cut-off time shown on the product page.

Printed orders usually dispatch within 10 working days. The estimated dispatch information is shown on the product page before ordering.

Yes. Many of our printed products are available with our Express Production service, allowing you to choose an earlier dispatch date than our standard production times. Simply select the Express Production option on the product page (where available) to view the earliest dispatch dates and additional cost. Once your order has been dispatched, your chosen delivery service will determine how quickly it arrives.

No. Next day delivery refers to the delivery service used once your order has been completed and dispatched. Printed products require production time before they can be shipped. The estimated dispatch time is shown on each product page, and once your order has been completed, it will be sent using your selected delivery service.

Yes. We regularly ship to Republic of Ireland, Northern Ireland, Jersey, Guernsey, the Isle of Man, the Scottish Highlands and Islands, and other UK offshore locations.

Most of our clear photo insert products are made from GPPS (General Purpose Polystyrene). This material provides excellent clarity and a durable glossy finish, making it ideal for displaying and protecting printed inserts, photographs, and promotional designs.

Most of our clear photo insert products are manufactured from GPPS (General Purpose Polystyrene), a high-clarity plastic that is commonly referred to as acrylic within the promotional and photo gift industry. It offers excellent transparency, durability, and protection for printed inserts.

Many of our products are manufactured in the UK, helping to ensure consistent quality, reliable supply, and fast delivery.

A few of our photo insert products are re-openable, allowing the printed inserts to be changed or updated, namely the G1, F1-IB, F1-Stein keyrings.

Yes. Our products are popular with photographers, gift shops, schools, clubs, charities, crafters, promotional companies, and small businesses looking to create and sell personalised products.

Personalised or custom printed products are usually made specifically for your order and cannot normally be returned unless they are faulty, incorrect, or not as described.