Shipping Policy
Last updated: July 2026
At Intaprint Ltd, we aim to get your order to you as quickly and efficiently as possible. Whether you're ordering items blank for personalisation or professionally printed products, here's what you need to know.
UK Shipping
We ship all orders from the United Kingdom using trusted carriers including Royal Mail, DHL, DPD, and Evri.
Blank Orders
Blank (unprinted) items are usually in stock and can often be dispatched the same working day if ordered before our cut-off time (typically 12pm).
Processing Time:
• Same-day dispatch (Mon–Fri) when ordered before 12pm
• Orders after 12pm are dispatched the next working day
Delivery Time:
• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days (select at checkout)
Printed Orders
Printed items are made to order. Once artwork is approved, we begin production.
Processing Time:
• Production time is usually up to 10 working days
• We’ll send a proof for approval before printing begins
• Delays in artwork approval may affect dispatch time
Delivery Time (after dispatch):
• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days
Shipping Costs
Shipping rates are calculated at checkout based on location, weight, size, and delivery speed.
Free UK Mainland shipping is available on orders over £120, unless otherwise stated.
International Shipping
We ship to selected international destinations.
Estimated Delivery Time:
• Europe: 2–5 working days
Customs Charges, Refused and Unclaimed International Deliveries
Buyers are responsible for any customs duties, import VAT, clearance fees, carrier handling charges or other charges imposed by the destination country.
These charges are not included in the product price or shipping cost unless explicitly stated at checkout. Orders sent to Ireland and other EU destinations may therefore require payment of import VAT and carrier clearance fees before delivery.
If the recipient does not pay the requested import charges, the carrier may delay or withhold delivery and may eventually return, abandon or dispose of the parcel in accordance with its terms and the rules of the destination country.
If a parcel is returned to Intaprint Ltd because:
• Import VAT, customs duties or carrier fees have not been paid
• Delivery has been refused
• The parcel has not been collected
• An incorrect or incomplete delivery address was provided
we will assess any refund after the parcel has been physically returned to us and inspected.
Where legally permitted, we may deduct the actual costs incurred as a result of the failed delivery, including:
• The original shipping cost
• Return shipping charged by the carrier
• Customs duties, taxes, storage, clearance or administration fees charged to Intaprint Ltd
• Any reasonable direct costs incurred in recovering, processing or restoring returned goods
Blank, non-personalised goods will be refunded in accordance with applicable consumer law, less any permitted deductions.
Printed, personalised, custom-made or specially produced goods may not be eligible for cancellation or refund unless they are faulty, damaged or not as described. Refusing delivery or failing to pay import charges does not create a right to cancel a personalised or made-to-order product.
Order Tracking
You’ll receive a dispatch notification with tracking (if applicable) once your order has shipped.
Missed Deliveries, Returned Parcels and Redelivery
If a parcel is missed, refused, unclaimed or returned to us for a reason outside our control, we will contact you after it has been returned.
Before the parcel can be sent again, you may be required to pay:
• A new delivery charge
• Any return shipping charged to Intaprint Ltd
• Any outstanding customs, storage or carrier administration fees
Redelivery will not be arranged until all applicable charges have been paid.
Need Help?
If you have questions about your shipping or delivery, please contact our friendly support team:
Email: hello@intaprint.co.uk
Phone: +44 (0) 1246 269595
