Return & Refund Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
• Your item must be unused, in the same condition that you received it, and in its original packaging
• You must provide a receipt or proof of purchase
How to Start a Return
You can request a return quickly and easily through your account:
👉 https://account.intaprint.co.uk
Once logged in:
• Open your order
• Click “Manage”
• Select “Request return”
• Choose your reason and submit your request
⚠️ Important – Faulty or Incorrect Items
If your item is damaged, defective, incorrect, or not as described, please do not submit a return through the self-serve portal.
Instead, contact us at hello@intaprint.co.uk with details and photos where possible.
We’ll review the issue and provide a free return label where applicable.
Change of Mind / Incorrect Order
For returns due to a change of mind or ordering the wrong item, please use the self-serve return portal.
Please note:
• Return shipping costs are the responsibility of the customer
• You will need to arrange your own return shipping label
• We recommend using a tracked service, as we cannot be held responsible for items lost in transit
Once your return request is approved, we’ll provide full instructions on how to send your item back.
Returns address:
Intaprint Ltd
Unit 3 Foundry Street
Chesterfield
Derbyshire
S41 9AU
United Kingdom
Important: Items returned without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
• Personalised or custom-made products
• Sale items
• Gift cards
Exchanges
The fastest way to receive a replacement is to:
• Return the original item (once approved), and
• Place a new order
European Union – 14 Day Cooling-Off Period
If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be returned in their original condition and packaging, with proof of purchase.
International Orders Returned to Sender
If an international order is returned to us because customs duties, import taxes, or other local charges have not been paid, the order will be treated as a return initiated by the customer.
In these circumstances:
• Original shipping charges are non-refundable
• Any return shipping costs, customs charges, carrier fees, or administrative costs incurred by Intaprint Ltd will be deducted from the refund
• A reasonable restocking and administration fee of up to 15% of the order value may be deducted from the refund
• Personalised or custom-made products remain non-returnable and non-refundable unless faulty
Refunds will only be processed once the returned goods have been received and inspected.
Refunds
Once we’ve received and inspected your return, we’ll notify you if your refund has been approved.
If approved:
• Refunds are issued to your original payment method
• Please allow up to 10 business days for processing
• Your bank or card provider may take additional time to complete the transaction
If more than 15 business days have passed since approval, please contact us at hello@intaprint.co.uk.
Need Help?
If you have any questions about returns or refunds, please contact us at:
hello@intaprint.co.uk
